SHIPPING

Shipping times and costs

ZonaPrezzo di spedizioneTermini di consegna
Spain Free Standard Shipping from 150€ for peninsula (5€ for orders less than 150€). 3-5 working days.
France and Italy Free Standard Shipping from 150€ (10€ for orders less than 150€). 3-5 working days.
United Kingdom, Germany, Portugal, Norway, Switzerland, Lichtenstein, Gibraltar, Mónaco, Netherlands, Belgium and Luxembourg Standard Shipping from 150€ (12€ for orders less than 150€). 3-5 working days.
Vaticano Shipping: 12€ 3-5 working days for Europe.
Austria, Denmark, Feroe Islands, Filand, Greece, Greenland, Ireland, Sweden, Vaticano, Bulgaria, Czech Republic, Hungary, Poland and Romania Shipping: 20€ 3-5 working days for Europe. 7-8 outside Europe.
Cyprus, Czech Republic, Estonia, Latvia, Lithuania and Malt Shipping: 25€ 3-5 working days.
Moldova, Albania, Croatia, Russia, Turkey, Ukraine, USA y Canadá Shipping: 30€ 3-5 working days for Europe. 7-8 outside Europe.

For the rest of regions or countries the shipping cost will be 45€.

Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address.

All orders are processed automatically and we are unable to expedite or delay shipping times.

Custom expenses will be borne by the customer.

Shipping restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Ceuta, Melilla and the Canary Islands. Orders made to any of these addresses will be cancelled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. 

RETURNS & REFUNDS

Return policy

You can return any item purchased online within 14 days of the delivery date. Here’s how:

Contact our customer care service to arrange the pick-up of your package wherever you wish.

Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.


 
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